Shipping & Returns
Shipping Policy
We know how important it is to maintain sufficient inventory, and will ensure you receive your orders without delay. Your orders are dispatched in the following 1-2 business days from our warehouse locations across Australia. We offer free freight to Melbourne metro areas for 4 or more cartons. Please contact info@shinglongpackaging.com for inquiring shipping fee.
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All deliveries will require a signature to verify. If delivery address is unattended, redelivery fees may apply.
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Delivery does not include unpacking or storage.
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We do not deliver to PO Boxes or parcel lockers.
Return & Exchange Policy
We have a 20-day return & exchange policy, which means you have 20 days after receiving your item to request a return.
To be eligible for a return & exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return or exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To start a return & exchange, you can contact us at info@shinglongpackaging.com